Refund policy

At Starquality Furniture, customer satisfaction is our top priority.‌ If you're not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your rights are protected.

Eligibility for Refunds
You may request a refund within 15 days of receiving your order, provided the following conditions are met:

• The item is unused and in its original condition;
• The original packaging is intact;
• The product is not a non-refundable custom or final sale item;
• The plant was not damaged due to improper storage after delivery.

Refunds are granted in full if the issue was due to our fault (e.g., damaged item, wrong item sent, or shipping errors).

How to Request a Refund
Contact Us
Email us at info@starqualityfurniture.shop within 15 days of delivery. Include your order number, reason for refund, and photos (if applicable).

Approval & Instructions
We’ll respond within 1 business day to confirm eligibility and provide the return address and instructions.

Return the Item
If a return is required, please ship the item within 3 days of approval using a trackable shipping method.

Refund Processing
Once the item is received and inspected, we will issue your refund to the original payment method within 2 business days.

Return Address
After customer service review:
2959A NW 17TH TER OAKLAND PARK FL 33311

Additional Notes
Shipping Fees:
If the refund is requested for personal reasons (e.g., changed mind), original shipping costs are non-refundable, and return shipping is the buyer’s responsibility.
If the refund is due to product quality or shipment issues, we will cover all shipping costs.
Keep return tracking proof until your refund is received.
Refunds are not guaranteed for claims submitted after 15 days or without following the return process.
We’re here to help! If you have any questions, feel free to reach out.

Contact Us‌
Company Name: STAR QUALITY FURNITURE INSTALLATION LLC

Address: 2959A NW 17TH TER OAKLAND PARK FL 33311

Ein:93-3740423

Phone: +1 8282231265

Email: info@starqualityfurniture.shop

Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)