At Starquality Furniture, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your rights are protected.
Eligibility for Refunds
You may request a refund within 15 days of receiving your order, provided the following conditions are met:
Refunds are granted in full if the issue was due to our fault (e.g., damaged item, wrong item sent, or shipping errors).
How to Request a Refund
Contact Us
Email us at info@starqualityfurniture.shop within 15 days of delivery. Include your order number, reason for refund, and photos (if applicable).
Approval & Instructions
We’ll respond within 1 business day to confirm eligibility and provide the return address and instructions.
Return the Item
If a return is required, please ship the item within 3 days of approval using a trackable shipping method.
Refund Processing
Once the item is received and inspected, we will issue your refund to the original payment method within 2 business days.
The refund will be returned to the original payment method within 5 days.
Return Address
After customer service review:
2959A NW 17TH TER OAKLAND PARK FL 33311
Additional Notes
Shipping Fees:
If the refund is requested for personal reasons (e.g., changed mind), original shipping costs are non-refundable, and return shipping is the buyer’s responsibility.
If the refund is due to product quality or shipment issues, we will cover all shipping costs.
Keep return tracking proof until your refund is received.
Refunds are not guaranteed for claims submitted after 15 days or without following the return process.
We’re here to help! If you have any questions, feel free to reach out.
Contact Us
Company Name: STAR QUALITY FURNITURE INSTALLATION LLC
Address: 2959A NW 17TH TER OAKLAND PARK FL 33311
Ein:93-3740423
Phone: +1 8282231265
Email: info@starqualityfurniture.shop
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
Exchange Policy at Starquality Furniture
At Starquality Furniture, we are dedicated to delivering your seeds in perfect condition. However, if any issues arise, we have a straightforward and fair exchange policy in place.
1.Eligibility for Exchange
We offer exchanges in the following situations:
The plant arrives damaged due to shipping.
An incorrect item was delivered (wrong variety, size, or quantity).
The plant shows signs of poor health upon arrival (excluding damage caused by customer handling).
2.Exclusions from Exchange
We cannot process exchanges in the following cases:
Customer’s personal preference or color differences.
Damage caused by delayed unboxing or improper care.
Exchange requests made more than 15 days after delivery.
Products marked as "final sale" or "non-returnable."
3.Exchange Process
Step 1: Contact Customer Support
Email us at info@starqualityfurniture.shop
within 48 hours of receiving your order. Please include your order number, details of the issue, and clear photos of the plant and packaging.
Step 2: Review & Approval
Our team will respond within one business day to confirm whether your item qualifies for an exchange.
Step 3: Return Item (if applicable)
If a return is necessary, we will provide the return address. Please use a trackable shipping service for the return.
Step 4: Replacement Shipment
Once the returned item is received and inspected, we will ship a replacement within 2 business days and provide you with tracking details.
4.Shipping Fees
If the exchange is due to our error (wrong or damaged item), we will cover all shipping costs.
If the exchange is due to a customer preference (approved on a case-by-case basis), the customer will be responsible for both return and reshipping fees.
5.Packaging Reminder
Please retain the original packaging to ensure safe return shipping. If the plant is damaged due to inadequate packaging during the return process, we may be unable to approve the exchange.
Contact Us
Company Name: STAR QUALITY FURNITURE INSTALLATION LLC
Address: 2959A NW 17TH TER OAKLAND PARK FL 33311
Ein:93-3740423
Phone: +1 8282231265
Email: info@starqualityfurniture.shop
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
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