Orders may only be canceled before they are processed for shipment. Once an order has been shipped or a tracking number has been generated, cancellation is no longer possible.
How to Cancel an Order
To request a cancellation, please contact us as soon as possible and provide your order number along with the reason for cancellation.
If your request meets the cancellation requirements, it will be reviewed and confirmed within 1 business day.
Orders That Cannot Be Canceled
Refunds for Canceled Orders
Once a cancellation is approved, the refund will be issued to the original payment method. Please allow 2 business days for the refund to be processed and reflected in your account.
Contact Us
Company Name: STAR QUALITY FURNITURE INSTALLATION LLC
Address: 2959A NW 17TH TER OAKLAND PARK FL 33311
Ein:93-3740423
Phone: +1 8282231265
Email: info@starqualityfurniture.shopMonday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
Exchange Policy at Starquality Furniture
At Starquality Furniture, we are dedicated to delivering your seeds in perfect condition. However, if any issues arise, we have a straightforward and fair exchange policy in place.
1.Eligibility for Exchange
We offer exchanges in the following situations:
The seeds arrives damaged due to shipping.
An incorrect item was delivered (wrong variety, size, or quantity).
The seeds shows signs of poor health upon arrival (excluding damage caused by customer handling).
2.Exclusions from Exchange
We cannot process exchanges in the following cases:
Customer’s personal preference or color differences.
Damage caused by delayed unboxing or improper care.
Exchange requests made more than 15 days after delivery.
Products marked as "final sale" or "non-returnable."
3.Exchange Process
Step 1: Contact Customer Support
Email us at info@starqualityfurniture.shop
within 48 hours of receiving your order. Please include your order number, details of the issue, and clear photos of the plant and packaging.
Step 2: Review & Approval
Our team will respond within one business day to confirm whether your item qualifies for an exchange.
Step 3: Return Item (if applicable)
If a return is necessary, we will provide the return address. Please use a trackable shipping service for the return.
Step 4: Replacement Shipment
Once the returned item is received and inspected, we will ship a replacement within 2 business days and provide you with tracking details.
4.Shipping Fees
If the exchange is due to our error (wrong or damaged item), we will cover all shipping costs.
If the exchange is due to a customer preference (approved on a case-by-case basis), the customer will be responsible for both return and reshipping fees.
5.Packaging Reminder
Please retain the original packaging to ensure safe return shipping. If the seeds are damaged due to inadequate packaging during the return process, we may be unable to approve the exchange.
Contact Us
Company Name: STAR QUALITY FURNITURE INSTALLATION LLC
Address: 2959A NW 17TH TER OAKLAND PARK FL 33311
Ein:93-3740423
Phone: +1 8282231265
Email: info@starqualityfurniture.shop
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
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